Project details

The Shard is a truly mixed-use development – a ‘vertical city’ offering over 30 acres of prime London space occupied by a hotel, three restaurants, retail, office, residential apartments and a public viewing gallery. Locale assisted REM in a review of their space and current system to fully understand the immense management challenge: overseeing hundreds …




The Shard is a truly mixed-use development – a ‘vertical city’ offering over 30 acres of prime London space occupied by a hotel, three restaurants, retail, office, residential apartments and a public viewing gallery.

Locale assisted REM in a review of their space and current system to fully understand the immense management challenge: overseeing hundreds of staff, security, front desk reception staff and management teams, managing loading bays, inducting new staff and contractors into the building and the daily traffic of thousands of tenants and visitors.

The portal, My Vertical City, delivers a vast breadth of functionality, building processes and resources to over 25 different user groups associated with the management, servicing, and occupancy of this unique building.

  • The portal features permission-based access providing all users with custom viewing, editorial access, and control.
  • In addition to the permission-based access, all aspects of the portal are trackable.
  • Modules include Deliveries, Announcements, Calendar and Facilities booking.
  • Integration with existing building systems was one of the key challenges. Locale successfully incorporated the portal’s functions with the Shard’s VMS system, Gallagher, allowing visitors to book others ahead of time or on the day.

My Vertical City is used by in excess of 6,000 users on a daily basis accessing over 25 separate modules on a 24/7 basis – My Vertical City is the epitome of building portals and unsurpassed by any other comparable system.

“Collaborating with Locale has helped us streamline our operational processes, creating a virtual community space for the occupiers of our Vertical City. The portal is an integral part of the day-to-day running of The Shard, it is the platform of communication, hosting a range of building services and member benefits. Collaborating with Locale has helped us streamline our operational processes, creating a virtual community space for the occupiers of our vertical city.” London Bridge Quarter, The Shard.

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