Transform the way you run your building

Transform the way you run your building


Centralise your processes, manage your building efficiently, gain competitive advantage and customer loyalty

Centralise your processes, manage your building efficiently, gain competitive advantage and customer loyalty




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Keep on top of everything

A centralised, cloud based dashboard delivers the right information, to the right people, whenever and wherever they need it

Keep on top of everything

Effortless, consistent and simple

Easy navigation and fast response means day-to-day activities such as logging deliveries, permits or signing in a visitor has never been easier

Effortless, consistent and simple

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Freedom to manage remotely

Instantly connect your building and manage your property from wherever you are. Available now for iOS and Android


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Trusted by thousands of properties

Intelligent property management and occupier experience solutions that increase building efficiencies and instantly connect your occupiers with the space they share. Available for iOS and Android.


Residential

Access property, tenant and portfolio data – all in one place. With improved access to data, transparency and speed of response, deliver the standards of excellence and sophistication that your clients expect.

Commercial

Central dashboard, intelligent automation, powerful insights, secure. Stay on top of all daily tasks, eliminate risk and complete complex tasks in seconds. Stay connected with alerts, tasks and reminders.

Trusted by thousands of properties

Happy Customers


A client focused approach and unparalleled customer service give you complete peace of mind

Communication is key when managing a large estate such as ours; a large number of queries are eliminated by having the information available online.

Hyde Park Estate
Hyde Park Estate
Church Commissioners

My Vertical City is an integral part of the day-to-day running of The Shard, it is our platform of communication, hosting a range of building services and member benefits.

The Shard
The Shard
Shard Quarter

It’s a very quick and easy portal to use and helps us log everything efficiently. We couldn’t see life without it now.

55 Bishopsgate
55 Bishopsgate
Mj Mapp

We receive parcels everyday and the system makes the process a lot easier. The electronic signatures held on Key Holding and Deliveries make checking at the end of the shift more accurate.

Fulham Riverside
Fulham Riverside
Barratt Residential Asset Management

Locale brings us closer than ever to our customers. It forms a key part of our strategy, allowing flexibility and delivery of best in class solutions for our customers.

Robert Stark
Robert Stark
M J Mapp

The software used to build My HML is easy to use and stands out for its sleek design and functionality.

HML Group
HML Group
Property & Estate Management Services

Schedule a free, personalised online demo today

See how Locale can help improve your teams productivity and customer engagement


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Latest Blog Posts


Is ‘HOTELISATION’ the key to customer experience in property?

We’ve exchanged the beautiful scenery of Cannes for historic Oxford. As in previous years, MIPIM was a whirlwind, full of innovation and new developments within the industry. One common theme throughout the conference was customer experience, and the technology and principles behind implementing this ideology within the property sector.

It seems that property is still slower than its counterpart industries when it comes to embracing technology. A lot of emphasis is being placed on data and its ability to provide building analytics for both managers and landlords. But again this is still proving a drawn out process.

“Providing a digital building will provide a 4.7% uplift in rent compared to other comparable buildings in London”

Radius Data Exchange, Powered by Estates Gazette

It is not breaking news that customer experience is an important factor in retaining a competitive market position and that consumers are expecting a digital environment as part of this service. However according to new research, tenants are also prepared to spend more for a digital building, according to Radius Data Exchange. So for those looking for longevity within the industry, it seems customer experience and technology should not be overlooked.

What is Hotelisation?

At MIPIM we saw the emergence ‘hotelisation’, a philosophy within commercial real estate whereby the view of customers is changing from tenants of the building to valued guests. The premise being that building occupants should receive the same level of service within a commercial building than at a hotel or restaurant.

Not only is the emphasis on delivering a hospitality style service but also on creating a destination. One that stands out to occupiers as an environment that fosters creativity and collaboration for its employees; one that understands their customer base – appealing to younger generation digital natives who expect a seamless digital experience as standard.

What does it mean for commercial property?

What does this mean in practice? In essence we’re seeing the growing importance being placed on customer experience within property, the focus on not just the tangible and explicit but also on the intangible and implicit.


“You can enter a commercial building and experience over 25 different services from arriving outside to entering the lift to reach your destination. From the cleanliness of the outside facing windows, to the software that alerts the receptionist to provide a personal welcome. Each single element makes up the experience, whether you notice the intricacies or not”

Guy Windsor-Lewis, CEO & Founder, Locale

Investigating every part of the experience within your building seems to be the key, as well as using the analytics technology provides in order to deliver the experience. PropTech has its part to play in more ways than one, providing data and perceptions of the building to deliver a service that meets the needs of customers; and to deliver it digitally.

It seems to be the new norm that a space also provides a service. That commercial property should and will(?) take on more and more elements of the hospitality sector in order to remain competitive. How well will the industry adapt to keep up with customer expectations? An interesting outlook for the future, one that if embraced will surely be mutually beneficial for occupiers and owners alike…

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M J Mapp partner with Locale to digitise the management of UK property portfolio

Forward-thinking managing agents, M J Mapp made the strategic decision in 2018 to partner with Locale, equipping their UK portfolio with an unparalleled solution to support their site management and provide an instant communication channel.

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Movie Night!

On the 21st February, Locale were plunged into darkness. Prior to this, important decisions needed to be made, and the final options were neck-and-neck with votes; Molly’s Game, a biographical crime drama film, was pitted against Early Man, a stop-motion animation film about primitive Stone Age valley dwellers. It was very close, but Molly’s Game was announced the winner!

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