Locale is hiring a Client Services Team Leader, so we grabbed five minutes with our Head of Client Services Karen, to get a feel for what a prospective candidate can expect from a career in our Client Services department.
What’s your role & how do you contribute to the business?
I head up Client Services & Production, it is all about meeting and exceeding the expectations of the customer. I bring 25 years customer experience into this role and I am passionate about customers & their levels of service.
What do you see as being the most challenging part of your job?
The total customer experience is key in our industry and this can be very challenging to make sure everybody is valued; every customer is important to us at Locale. From the first contact to the completion and the running of our portals therefore looking after your customers. Excellent customer service means going above and beyond your expectations.
We are recruiting for a client service/production team leader within your department, describe the person you feel would be best suited to the role and the company.
Somebody who is well organised, who cares about customer service and wants to make a difference. You will be confident in managing a team with good communication skills. With a can-do attitude and a knowledge of general system skills.
What has been your best moment since joining Locale?
I have many great moments, but overall it has to be the staff at Locale, they are all so caring and really want to help you and its fantastic being part of such a fabulous team.
Why should someone consider working for Locale?
To be part of something great!
- If you want to make a difference
- Our amazing customers
- The fabulous staff and working environment
- Our exciting growth
We are waiting for you, so get in touch!