Can a customer experience add value to a building?

The quick answer is YES! Everyone is talking about tenant experience and placemaking, but how can it realistically add value to a building or portfolio without taking up all your time and resources?

Locale property management portals provide a wealth of lifestyle services that are tailored to your area and occupier needs. Helping you add value to your building portfolio and create a customer experience easily and efficiently. Read more

Customer Service Week: Excellence happens at Locale

Locale’s promise of excellence

We are celebrating National Customer Service Week and today’s theme is insight.  At Locale, we pride ourselves on our customer insight, always making sure we have a genuine understanding of customer needs in order to provide excellent customer service.  Read more

How can property technology drive efficiency in building management?

Intelligent buildings are now a reality, modern homes, offices and commercial spaces that are being designed to be smart, efficient and provide a user experience. For some, this can be a scary prospect… does this mean that we must invest heavily in technology for our buildings to keep up, to get sticky occupiers? We believe the answer is no, not necessarily. Property technology or “PropTech” doesn’t have to mean radical change, simple digitisation of processes and integration with existing processes  can drive efficiency as well as creating an attractive place for occupiers.

We offer live demos of our solutions to anyone wishing to transform their building management, and enhance occupier experience. To book yours, http://bit.ly/2N3oHIp

How can a Locale management portal drive building efficiency & experiences? Read more

An Interview With Our Head of Client Services

Locale is hiring a Client Services Team Leader, so we grabbed five minutes with our Head of Client Services Karen, to get a feel for what a prospective candidate can expect from a career in our Client Services department.

Read more

Team Training With Hemsley Fraser

Last week, one of the training experts at Hemsley Fraser came in to enlighten us with the latest thinking about how to deliver an excellent customer service to you – our customers.

The whole team spent the day with Ann Marie, brushing up our skills in written communication, telephone manner, meetings and problem-solving.

Read more

A Great Start To The Year!

Our support team have kicked off the year with some impressive stats, and even better feedback.

One of things we pride ourselves on as a company is our first-rate customer service. In January, we were pleased to start the New Year with a 99% customer satisfaction rating, taken from our support desk survey.

Read more