Senior Consultant, Strategy & Growth

This role's purpose is to maintain key client accounts through consultative client interactions and product/service promotion. 

ABOUT LOCALE

At Locale, we make every experience in a building or any community count – keeping it simple and seamless from start to finish, enabling our customers to focus on their business and stakeholder priorities.

Our services are:
 - Operational real estate: Optimising real estate operations with a centralised platform for unparalleled management excellence
- Bespoke content streaming: Dynamic content suitable for all hardware so improve occupier engagement.
- Creating communities: Using event, destination marketing, placemaking and social impact programmes to build communities.

Our longevity is sustained by our brand culture and core values, all centred on a people-driven approach. By prioritising the needs of our clients, and our relationships within the community, we have continually delivered a first-class experience for everyone in our journey to digitising the real estate industry.

With a positive outlook to work and the future of our business offering, you identify with Locale’s values and commit to behaviours that support and strengthen our brand, our products, and our people.

We are a small team who delivers big, you will work alongside and with the wider Locale team as well as being skilled at self-managing your responsibilities to deliver to the responsibilities of your role.

As employees of Locale, we

  • contribute to a positive sense of community by engaging fully and honestly with events across Locale and its teams
  • understand, support, and enact Locale’s values:
    • we build valuable and authentic relationships
      • we listen: I am supportive, and I am respectful; we collaborate: I am inclusive, and I act with intent
    • we build trusting and strong relationships
      • we are truthful, dependable, and consistent
    • we are solution-oriented, purpose-driven, and outcome-focused
    • we value learning to better myself, stay agile, and nurture innovation
  • treat each other, and each other’s time and commitments with professionalism, respect, and kindness
  • ensure we remain agile, curious, innovative, competent, and outspoken

IDEAL CANDIDATE

The role is pivotal in driving business growth by fostering strong client relationships, identifying new opportunities, and delivering strategic solutions. You’ll lead high-impact initiatives, blending account and event management expertise with a consultative approach to deliver exceptional results.

  • We’re looking for an ambitious and experienced professional with a strong background in account and event management
  • Self-driven and results-oriented, with the ability to work independently while contributing effectively to a wider team
  • Comfortable with frequent travelacross London and regional UK locations as required by the role
  • Experience with CRM softwareand other sales tools to track and manage client interactions
  • Experience with social media platforms to drive our clients’ interests
  • Proven expertise in relationship management, strategic thinking, and business development
  • Strong communication, problem-solving, and conflict resolution skills
  • Demonstrable experience delivering on KPIs, revenue targets, and OKRs
  • Ability to manage multiple projects, ensuring high-quality, on-time delivery
  • Exceptional organisational and analytical abilities

THE ROLE

Responsibility

Key behaviours

Event Management

·       Plan, design, and execute a calendar of events, from intimate gatherings to large-scale annual hero projects.

·       Lead all aspects of event creation, including ideation, budget planning, venue selection, supplier coordination, logistics, and on-site management.

·       Collaborate with internal teams to align event objectives with broader organisational goals.

·       Deliver exceptional experiences that align with brand guidelines and meet quality standards.

Coordination and Administration

·       Develop and manage event timelines, schedules, and project plans.

·       Negotiate and liaise with venues, caterers, AV providers, and other external partners to ensure seamless execution.

·       Handle event communications, including invitations, marketing materials, and guest list management.

·       Maintain compliance with all health and safety and legal regulations.

Developing Business Strategies

·       Serve as the primary point of contact for a portfolio of key clients, fostering strong relationships to understand their needs and objectives.

·       Coordinate with internal teams to ensure client requirements are met and oversee the delivery of contracted services.

·       Regularly review account performance, provide updates to clients, and identify opportunities for up-sell or cross-sell initiatives.

·       Quarterly client Board report creation and presentation to Board.

·       Chair executive meetings

·       Act as gate keeper to all commercial enquiries for clients.

·       Co-ordinate health & safety management of commercial activities

Content Creation and Management

·       Create compelling, high-quality content including posts, graphics, videos, and stories to engage target audiences.

·       Develop and maintain a content calendar, ensuring consistent posting across platforms.

·       Collaborate with design and copywriting teams to deliver impactful messaging.

·       Stay up to date with current trends, hashtags, and platform features to keep content fresh and relevant.

Community Engagement

·       Build and maintain a strong online presence by actively engaging with followers, responding to comments and messages promptly, and fostering a sense of community.

·       Monitor brand mentions and conversations to identify opportunities for engagement and reputation management.

·       Stakeholder engagement and management of activities

Performance Analysis

·       Prepare regular performance reports and provide actionable insights to improve results.

·       Test and optimise strategies based on performance data.

 

System proficiencies required - essential

  • Advanced computer literacy
  • Comfortable with tech, applications, systems
  • PowerPoint, Teams
  • Excel, comfortable with data, data analysis and reporting
  • CRM systems such as HubSpot, Zendesk, and social media such as LinkedIn

Business proficiencies utilised – evidenced experience required

  • Time & task management
  • Relationship management
  • Communication skills
  • Problem-solving skills
  • Analytical abilities
  • Presentation skills
  • Training delivery
  • Strategic thinking
  • Project management
  • Conflict resolution

 

If this sounds like you, please apply!

THE LOCALE PACKAGE

  • £50k-£60k depending on experience
  • Hybrid role, flexible working, supportive environment
  • ‘Dress for your day’ in a relaxed open-plan office
  • In-house learning management system for professional and personal development
  • 25 days holiday (in addition to bank holidays, and your birthday off), loyalty and award scheme for added days off
  • Private medical insurance post-probation
  • Employee Assistance and Wellbeing Programme
  • Salary sacrifice options around cycling, tech purchases
  • Enhanced maternity and paternity pay

 

APPLICATION

Applications will be considered on a rolling basis. Locale is an equal opportunities employer and welcomes applications from all suitably qualified persons!

Please send your CV and a cover letter outlining your great fit with Locale by email to recruitment@locale.co.uk. 

 

No canvassers or recruitment agencies please.