The team at Quadrangle Tower in Paddington, London needed an easy-to-use system that could replace manual key and parcel management processes. They also wanted a reliable, clear audit trail of building activitythe team could access quickly.

With a desire for a user-friendly platform, the team also needed a way to organise its car parking amenity and open communication channels with occupiers regarding building updates.

We proposed a Locale platform with a range of tools tailored to help introduce efficiencies that would speed up:

• Key management to gain better visibility on who has access to the building
• Parcels and delivery management to make the post room more organised and occupiers better updated on their belongings
• Amenity bookings to manage the availability of car parking, and have Locale manage parking permits
• Helpdesk to give occupiers a more straight-forward way to report any issues and keep up to date on when and how these will be resolved by the team
• Announcements to send bulk messages to occupiers at once to ensure joined up and timely direct occupier communication

We were able to establish Locale as a dedicate communications platform between the building management team and residents for seamless updates and interactions – transitioning from outdated, paper-based ways of working.

By delivering all these solutions through a user-friendly digital platform – both on web and mobile, the team can speak with each other more efficiently and handle the needs of their occupiers swiftly.