Putney Wharf streamlines operations and improves occupier communication with Locale

Putney Wharf Tower

  • Location: Putney, London
  • Square Footage: 140,000 sq ft
  • Locale Services: Operational real estate

1 The Challenge

The team at Putney Wharf needed one centralised platform to keep track of all operational tasks and requests across its 210 apartments and 15 commercial units. With no effective method of communication in place between the building team and the occupiers, Putney Wharf also needed a reliable strategy that could futureproof all direct communication.

2 The Solution

Locale implemented a tailored platform to streamline building operations and introduce greater efficiencies. These included, parcel and deliveries, key management, visitor management and document and building information. By using our announcements module, the team is able to send immediate updates, such as maintenance updates or reminders of important dates, and occupiers will receive a notification to stay up to date with all building activities.

3 The Success

Since Locale was deployed, the Putney Wharf team have already benefitted from gaining greater visibility on all activities. Managing each task among staff has become less complicated and up to 20 hours per week is saved in staff time which can now be dedicated towards helping the occupiers and residents.

Development Manager, Yanina Coppes, commented: “Using Locale is such an easy process, particularly for our residents. I can pull reports on everything from deliveries to our key management which gives me great visibility on how our building is performing so we can make the best decisions for our residents. The platform is a great channel of communication so every resident can get the right information in a timely manner, and we can be confident that no one is missed. We’ve been using Locale for a while and still find it as practical and useful as the first day we got it.”