The festive season may be over, but we still have a lot to celebrate. We’ve seen revolutionary change here at Locale, and within the property, occupier experience, and FM industries in general. Our CEO and founder, Guy Windsor-Lewis talks to us about his highlights from 2018… 

We grew by 60% and launched the Locale app…

“2018 has seen Locale go from strength to strength with a whopping 60% growth; ten new recruits and one brand new department. The dramatic expansion of our resource has led to the delivery of our new mobile app, providing a new solution for managing properties from anywhere and providing outstanding occupier experience.”

We were nominated for 3 industry awards…

“We were honoured to see our service publicly recognised by the Property Week Management Awards and the Premises and Facilities Management Awards, as well as a personal nomination for our rising star Jael Russell-Cartwright for her dedication to delivering efficiency and superior occupier experience to Savills.”

We provided solutions to over 52 million sq. foot of real-estate and connected 100,000 occupiers…

“This year we have been tireless in our commitment to enhance occupier experience and improve efficiency for our clients. We have connected over 52 million square foot of real-estate with their occupiers; tracked nearly a million packages and provided over 100,000 registered users with access to our property technology.”

We solved over 5,000 customer queries…

Without doubt however, one of the biggest highlights of 2018 has been our clients, and last year our dedicated services team answered over 5,000 queries, helping thousands of properties run more efficiently and provide superior occupier service. In return, we celebrated all the reasons we love our clients during National Customer Service Week!

We encouraged well-being and colleague satisfaction…

At Locale we practice what we preach, so as well as offering services to promote occupier well-being and engagement activities for our clients, we also do the same with our team. To mention just a few highlights from last year…

  • We’ve explored local attractions as part of a Ghost Tour of Oxford
  • We supported our fabulous developer Luke through his Ironman in Hawaii (sadly not on location)
  • We applauded Louise in her first solo art exhibition
  • We donned our christmas jumpers to raise money for Save the Children

What can we expect from 2019?

“2019 will be a milestone year for Locale as we strengthen our position in the sector with the introduction of our mobile app, major software integrations and the expansion of our occupier experience and lifestyle services, Locale Life. We will see huge growth in portfolio sites, with several major clients looking for one integrated solution.”

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